Effective 20th March 2026

These Terms and Conditions apply to all orders placed with Global Poly Water Tanks, including the sale and delivery of poly water tanks and related goods. By placing an order, the customer agrees to the following terms.
 

1. Delivery Methods
Global Poly Water Tanks offers two delivery methods:
 

a) Standard Delivery (Roll Off or Lift Off Only)
- The tank is unloaded and left on its side (or upright where safe) at a suitable location.
- Final positioning is the customer’s responsibility.
- Slim Line and Septic Tanks are lifted off (not rolled).
- No assistance is provided – solo driver delivery.
- Customer must be on site to accept delivery.
 

b) Position on Pad (With Customer Assistance)
- The tank is delivered, flipped upright, and placed onto a prepared base.
- The customer must be on site to accept delivery and must provide one to three physically capable adults to assist (depending on tank size).
- If help is unavailable, the driver may revert to Standard Delivery or reschedule.
-Site must be safe and accessible. Additional lead times may apply.
 

Delivery is offered to mainland Tasmania only; orders for Flinders Island or King Island will be delivered to the nearest port, and deliveries to Bruny Island will incur an additional ferry charge.
 

2. Site Access Requirements
The customer must ensure:

- Access clearance of 19m long × 3.5m wide × 5m high.
- A clear, level 5m × 5m unloading area free of overhead obstructions.
- Hard, dry, stable surfaces — no paddocks, soft ground, or steep slopes.
- Notification of tight access or alternate delivery requirements.
- Truck-only delivery (no trailer) may be arranged upon request.

If access is not safe or suitable, delivery may be rescheduled or tank placed at the nearest safe location. Fees may apply.
 

3. Delivery Safety & Exclusion Zone
During delivery, a 5-metre exclusion zone must be maintained. This area must be free from:

- People (including children)
- Animals
- Vehicles or tools

Unsafe conditions may result in cancellation or changes to the delivery method at the driver's discretion.
 

4. Customer Responsibilities
Customers are responsible for:
- Being on site to accept delivery
- Ensuring site access and safety
- Providing required assistance for Position on Pad
- Preparing a stable, level base
- Final tank positioning (if Standard Delivery)
- Installing loose fittings (overflow and ball valve)
- Securing tanks not yet installed

Global Poly Water Tanks does not install tanks, perform plumbing, or reposition tanks post-delivery.
 

5. Fittings & Installation

- Pre-fitted: Inlet strainer and outlet
- Supplied separately: Overflow and ball valve (to be installed by customer/installer)
- Standard outlet position unless otherwise specified at time of order
- No fitting, plumbing, or base preparation is included in delivery
 

6. Lifting & Handling

- Our vehicles do not carry cranes or Hi-Ab equipment
- Lifting must be arranged by the customer using appropriate equipment
- Use only slings or strops never lift from the tank roof or ribs
- Customers must follow Safe Operating Procedures
- Global Poly Water Tanks is not responsible for damage or injury from customer lifting activities

​

7. Tank Securing After Delivery
Tanks not installed immediately must be secured by the customer:
On side:

- Place on flat, stable ground
- Chock ends and strap to a fixed object
- Avoid prolonged exposure to wind

Upright:
- Use water ballast if unplumbed
- Strap or brace to prevent tipping

Global Poly Water Tanks is not liable or responsible for securing tank, tank movement or damage post-delivery.

​

8. Delays & Rescheduling
Delivery times are estimates only and may be affected by:

- Manufacturing delays
- Vehicle breakdowns or mechanical faults
- Road closures or traffic incidents
- Weather or other natural events
- Incomplete or incorrect customer-provided information
- Unsafe site conditions or absence of required assistance

Global Poly Water Tanks is not liable for loss, delay, or cost due to delivery disruptions. Re-delivery fees apply if a tank must be returned to the depot.

​

9. Site Access & Property Risk
The customer acknowledges:

- Trucks may cross lawns, gravel, driveways, or landscaped areas
- Global Poly Water Tanks is not liable for property damage during delivery
- We do not reinstate or repair disturbed areas
- Unsafe access may result in aborted delivery or alternate unloading location

​

10. Limitations of Liability
Global Poly Water Tanks is not liable for:

- Property damage due to delivery or access
- Damage caused post-delivery by third parties
- Loss from improper installation, handling, or storage
- Indirect or consequential damages
- Customer-supplied misinformation affecting delivery

​

11. Payment Terms

- Full payment is required at the time of placing an order, unless otherwise agreed in writing by Global Poly Water Tanks.
- No goods will be dispatched or delivered until full payment has been received and cleared, except where the customer holds an approved credit account.
- Customers with an approved credit account may purchase in accordance with the agreed payment terms and credit limits. Non-payment may result in suspension of credit facilities and/or recovery action.
- Ownership of goods does not transfer to the customer until full payment has been received by Global Poly Water Tanks.
- Risk of loss, damage, or theft passes to the customer upon collection or delivery of the goods, whichever occurs first.

In the event of non-payment, all legal and recovery costs incurred by Global Poly Water Tanks shall be payable by the purchaser.

​

12. Postponed Delivery Fee
If a confirmed delivery is postponed by the customer after scheduling, a delivery postponement fee of $150 will apply.

​

13. Return to Depot Fee
If a delivery cannot be completed on site and the tank must be returned to our depot due to any issue on the customer’s end, a return to depot re-delivery fee of $450 will apply.
This includes, but is not limited to:

- Unsafe or inaccessible site
- Non-compliance with the Pre-Delivery Guide
- Incorrect site preparation
- Incorrect colour or product ordered
- Failure to provide required assistance for "Position on Pad" delivery

Delivery Rescheduling Notice
Deliveries are generally scheduled at least two weeks in advance. Any re-delivery required due to postponement or failed delivery may result in delays. While Global Poly Water Tanks will prioritise re-delivery wherever possible, availability is subject to driver routing and delivery capacity. All re-delivery fees are at the discretion of Global Poly Water Tanks.

​

14. Restocking Fees & Order Changes
Tanks are made to order. A 20% change to order fee applies in the following situations:

- The customer requests a change of product, size, or colour after order confirmation
- The customer orders the incorrect product or colour and the issue is identified at the time of delivery, requiring the tank to be returned to the factory
- The customer cancels an order after it has been confirmed (see Section 15)

In cases where an incorrect product or colour is identified at delivery, a $450 re-delivery fee will also apply in addition to the change to order fee.

Once a Sales Order Confirmation email has been sent, the order is considered confirmed and enters our production schedule. Any changes requested after this point may incur charges and may not always be possible depending on production status.

All restocking, redelivery, change-of-order, and cancellation fees are at the discretion of Global Poly Water Tanks.

​

15. Cancellations
Tanks are made to order. Cancellations must be submitted in writing. A 20% cancellation fee applies. See Section 14 for full details on restocking fee scenarios.
All cancellation and re-delivery fees are at the discretion of Global Poly Water Tanks.
Refunds (if applicable) will exclude any freight or restocking fees.

​

16. Indemnity
The customer agrees to indemnify and hold harmless Global Poly Water Tanks, its employees, contractors, and agents from and against any loss, liability, damage, cost, or expense (including legal fees) arising from:

- Damage or injury caused by delivery at the direction of the customer
- Failure to provide safe and compliant delivery access
- Customer or helper actions during tank handling or installation
- Any third-party claims related to site access, property use, or tank delivery arrangements

This indemnity survives delivery and is in addition to all other limitations contained in these Terms.

​

17. Claims and Product Issues
Customers must:

- Inspect all goods immediately upon delivery or collection.
- Notify Global Poly Water Tanks within two (2) business days of delivery or pickup of any damage, defects, missing items, or failure to match the order.
- Submit all claims in writing, including a description of the issue and photos where applicable.
- Allow Global Poly Water Tanks a reasonable opportunity to inspect the goods and assess the claim.
- Understand that if no claim is received within the required timeframe, the goods will be deemed delivered in full and accepted in good condition.

​

Global Poly Water Tanks
Hobart Water Solutions Pty Ltd
ABN 31 122 245 461

www.globalpolywatertanks.com.au

sales@globalpolytanks.com.au

13 Oaks Court Sorell TAS 7172

(03) 6265 2882