Global Poly Water Tanks – Galvanised Steel Fire Tank Warranty

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Effective Date: 15th April 2026

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Global Poly Water Tanks steel water tanks are purpose-built for fire protection use in Tasmania. Our tanks are manufactured from high-quality Australian steel and engineered to withstand tough environmental conditions — but like all outdoor infrastructure, correct installation, protection, and maintenance are essential.

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Important Notice:
This tank is not suitable for drinking water use. It is not certified or intended for the storage of potable (drinking) water. Use for drinking water will void this warranty and may result in health or regulatory consequences.

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1. Product Specification

This tank is constructed using Custom Blue Orb® profile steel, a Lysaght-registered profile engineered specifically for curved applications like water tanks.

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2. Warranty Period

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Steel Fire Tanks:
3-year warranty from the date of delivery against defects in workmanship under normal use.

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Fittings (inlet strainer, overflow, outlet, and ball valve):
1-year manufacturer’s warranty from the date of delivery.

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Material Warranty – BlueScope Steel:
The base steel may be eligible for a material warranty from BlueScope, subject to their terms. To maintain this, customers must follow BlueScope’s maintenance guidance (see TB-04) and may register at warranties.bluescopesteel.com.au.

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3. Warranty Coverage

This warranty covers:

• Defects in materials and workmanship under normal use

• Structural integrity when installed in accordance with Global Poly Water Tanks guidelines

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4. Warranty Exclusions

This warranty does not apply where any one or more of the following is a substantial contributing cause of the defect, failure, or deterioration:

• The tank is relocated from its original installed position

• The base is not constructed using 7mm compacted crushed bluestone, boxed in and extending at least 400mm beyond the tank

• Installed on fresh concrete without a protective membrane layer

• Erosion, ground movement, subsidence, or improper base preparation causes site instability

• Pipework or valves are unbraced or installed in a way that applies stress to the tank wall

• Outlets or ball valves are installed below ground

• Dissimilar metals (e.g. copper, brass, stainless steel) are connected directly to the tank without insulating materials. All connections must be isolated with appropriate gaskets or sleeves to prevent galvanic corrosion

• The tank is installed within 1000 metres of a saltwater coastline unless protective measures are approved by Global Poly Water Tanks in writing

• Maintenance is neglected (see Section 6)

• Any abuse, physical modification, or external impact causes failure

• Cosmetic changes such as fading, discolouration, or surface oxidation occur — these are considered normal weathering

• Damage caused by environmental conditions such as extreme or severe weather, flooding, or other acts of nature

• Damage resulting from unauthorised repairs, modifications, or vandalism

• Improper handling during customer installation (see Section 5)

• The tank is modified or altered in any way without prior written approval from Global Poly Water Tanks

• Fittings not supplied or approved by Global Poly Water Tanks are attached to the tank

• Excessive water pressure or suction is applied to the tank or its outlets

• A sustained or temporary load is applied to the roof of the tank, including standing, sitting, climbing, or placing objects on it

• The tank is used to store substances other than ambient-temperature rainwater for fire protection, including greywater, wastewater, or chemicals

• External damage caused by tree roots, vermin, insects, tools, machinery, falling objects, or abrasive contact

• A defect is not reported within 7 days of discovery, or the tank is not made available for inspection within 28 days of notification

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5. Installation & Use Requirements

To maintain warranty coverage:

• The tank must be tied down upon delivery and must not be stored on its side

• The tank must not be moved after installation

• Overflow and inlet capacity must be balanced

• Overflow must be piped away from the base to prevent erosion

• Outlets and valves must be installed above ground and fully braced

• Inlet and outlet plumbing must not apply force or torque to the tank wall

 

6. Maintenance Requirements

All tanks, especially those installed near coastlines or in dusty or industrial environments, must be regularly cleaned to remove dirt, salt, and debris buildup.

• Inspect connections and tank surfaces periodically for signs of wear or corrosion

• Failure to maintain the tank in accordance with BlueScope’s guidelines (see Technical Bulletin TB-04) may void the material warranty

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7. Claims Process – How to Make a Warranty Claim

Contact Us: Notify Global Poly Water Tanks of the issue within the warranty period and within 7 days of discovering the fault by emailing: sales@globalpolytanks.com.au

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Provide Documentation: Please include the following:

• Proof of purchase (invoice or order number)

• At least 3 clear photographs of the defective product (including close-up images of the issue)

• A description of the defect and how it occurred (e.g., when you first noticed the issue)

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Assessment of Claim:
Global Poly Water Tanks must be given up to 28 days to inspect the tank and confirm any manufacturing defect.

Resolution Options:

• Repair: We may repair the defective tank at no charge

• Replacement: If the tank cannot be repaired, we may supply a replacement of the same or similar model

• Refund: In cases where repair or replacement is not feasible, we may offer a partial or full refund depending on the circumstances

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Shipping and Handling Costs:

• If the claim is accepted, Global Poly Water Tanks will cover return shipping and handling for repair or replacement

• If not covered under warranty, the customer may bear these costs

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8. Limitations of Liability

• This warranty is limited to repair, replacement, or refund of the product only

• Global Poly Water Tanks is not responsible for consequential damages, personal injury, or property loss resulting from the use of the steel fire tank

• No other warranties, expressed or implied, are provided by Global Poly Water Tanks

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9. Transferability

This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required to validate a claim.

 

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to meet acceptable quality standards and the failure is not major.

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11. Safety Notice

• Do not enter the confined space of a water tank under any circumstances — serious injury or death may occur

• This tank is for fire protection use only and is not certified for drinking water unless specifically approved

 

Global Poly Water Tanks
13 Oaks Court, Sorell TAS 7172
Phone: (03) 6265 2882
Email: sales@globalpolytanks.com.au
Website: www.globalpolytanks.com.au